Founded by Jim Dalton in 1989, The Dalton Agency has developed into an award winning, full-service agency with offices throughout the Southeast. We work with regional, national, and global brands in a wide range of categories. Our philosophy for growth has kept our core belief intact, the needs of our clients always come first. Any department, any discipline, any skillset — you'll always find approachable faces eager to create collaborative solutions for your marketing challenges. Of course, we're always happy to chat about more lighthearted topics in between all the serious business too.
Together we win. Today's advertising landscape is about more than just talking. And we pride ourselves on being expert listeners. Building an authentic relationship with the clients we serve is the first step in creating a meaningful connection with the consumers we need to reach. Luckily, open conversation and emotional engagement are in our DNA. These values fuel our collaborative approach, our creative work and, ultimately, our impressive results.
What we do.
At a high-level, we do what it takes to fulfill your business objectives. But if you're looking for some detail, our team of more than 100 employees specialize in the following:
Our agency leader, mentor, motivator and CEO, Jim has over 25 years of experience in advertising and marketing, specializing in account service, market research and strategic planning. He founded the Dalton Agency in 1989, and has led it from ambitious start-up to over $75 million in capitalized billings. Jim has helped direct and craft award-winning advertising and promotional campaigns for companies and organizations in various industries, including retail, sports, law enforcement, education, real estate, travel and tourism, automotive, information technology, product manufacturing, and entertainment. His leadership, vision and management was integral to Dalton being named Advertising Age's Small Agency of the Year.
An active member of the community, Jim currently serves on the board of directors for Hubbard House and the Angelman Syndrome Foundation. He also is a past president of the North American Alliance of the Advertising and Marketing International Network (AMIN), an alliance of independently owned advertising agencies that spans the globe, with member networks in North America, Europe and Asia. Jim is a graduate of Jacksonville University.
A sought-after figure in the Public Relations and Crisis Communications field, Michael brings more than 28-years experience to the Dalton agency, focusing on corporate strategy & business development, government relations and corporate communications. He successfully advises clients and manages projects achieving results for a variety of regional, national and international clients. As a principal partner and president of the PR and Social Media Group, Michael has in depth experience in a variety of sectors including: real estate, consumer marketing transportations and logistics, manufacturing and distribution, development, travel and tourism, healthcare, insurance and banking, law firms, HR/IT, crisis communications, sports marketing and early stage start-ups.
As a strong proponent of community service, Michael has also been active in a number of businesses, civic and political organizations. He is on the Board of Directors at One Spark Ventures, Chair of The Jacksonville Chamber of Commerce Government Affairs, on the Florida Community College Foundation Board of Governors, and Board Member of The Cultural Council of Greater Jacksonville, Inc.
Pat was the third employee hired at Dalton over 25 years ago and he hasn't looked back since. Now a partner and Chief Creative Officer, Pat oversees the agency's overall creative product as well providing the creative vision and strategy for the agency. Not afraid to get his hands dirty, Pat leads by example, inspiring and directing his team of art directors, copywriters, designers and video editors to do the best possible work consistently. Lauded for his creative spirit, client collaboration skills and 80s dance moves, Pat has done award-winning work in all mediums and in every possible market category: including sports and entertainment, consumer package goods, retail, automotive, law enforcement and defense, and even music videos. Pat truly believes the best campaign is the campaign that brings results for his client.
Pat has lent his talents to numerous non-profits, as well as heading up Dalton Cares initiative which provides creative and account support for worthy local charities and causes.
Joining the Dalton Team in 2013, Bill brings a wealth of senior management and leadership experience to the Dalton Agency. With over 25 years of domestic and global experience working with a broad range of Fortune 500 clients, Bill brings big agency and big brand experience to Dalton. Bill is President of the Dalton Advertising Group, and manages operations in our four main offices, spearheads business development, manages client oversight, and inspires all who work with him. Prior to Dalton, Bill was President and Partner, at Kruskopf Coontz Advertising. In this role, he helped to strengthen brands for 3M, Optum Health, UnitedHealthcare, General Mills, Cargill, and Ameriprise. In addition, Bill has held senior positions at IPG and Omnicom agencies including Bozell, Mithun, Martin/Williams, and BBDO.
Recognized for his leadership, Bill has served as president and global chairman of AMIN, a global network of independent advertising agencies of which Dalton is a member. Committed to giving back, Bill currently serves on the advisory boards of Susan G. Komen Atlanta, and the Atlanta Community Food Bank. He has a B.A. in marketing and PR from the University of Northern Iowa.
A veteran copywriter with over twenty years of experience, Chris has worked at various respected agencies in New York City and Florida. Over that span, he’s applied his creative acumen on international and national brands such as Canon, The American Heart Association, McDonald's, Fanatics.com, ESPN, CNN, Bermuda Tourism, Sixt Rent a Car, just to name a few. Currently, Chris is a VP Creative Director here at the Dalton Agency, generating 360 campaigns on a host of clients in every possible medium. His creative work has been recognized by his peers, having won prestigious industry awards such as the ADDYs, Webbys and Hermes awards. Chris also holds an M.F.A. Degree in Creative Writing from Sarah Lawrence College in New York and has published poems and written a few screenplays along the way. Chris lives in historic St. Augustine, Florida with his beautiful wife, two children and rescue dog Italia.
Brendan is a homegrown talent at the Dalton Agency, having worked his way up from an entry level position in account services to now embracing the role of VP of Strategy and Planning. Brendan created the agency's proprietary branding process, and spearheads brand strategy and planning for existing and new clients, as well as providing clients digital strategy and integrated planning. His role in the rebrand of the American Heart Association is a prime example of his ability to take clients to the next level. Brendan also heads up our research division called D-Lab, moderating and managing primary research projects. Don't let his laid-back attitude fool you. He brings a level of passion for helping his client succeed that is unmatched. Recognized by his peers and the business community, Brendan was recently named in the 2017, “40 Under 40” issue by the Jacksonville Business Journal, honoring the best and brightest rising stars in the Jacksonville business community.
Brendan is a member of Wolfson Children's Hospital Development Council, and is a member of University of North Florida's Executive Advisory Committee to the Communications Department. Brendan holds a Master's Degree in Integrated Marketing from University of Wisconsin.
A creative force since joining Dalton in 2001, Kevyn holds the position of Senior VP Creative Director. Kevyn is responsible for overseeing high-level concept development and full-scale branding efforts for an array of our clients such as Change Healthcare, Kauffman Tire and Susan G. Komen, just to name a few. As leader of the creative department in Atlanta, he inspires teams to produce creative, disruptive, strategically sound solutions across all media channels. Before Dalton, Kevyn served as Creative Group Head at the William Cook Agency generating award-winning campaigns on clients such as Winn Dixie, Jacksonville Jaguars and First Union. Passionate and nurturing, Kevyn gets the best out of his creative teams by maintaining a fun, positive working environment.
Kevyn served three years on the board of Family Foundations of Northeast Florida, dedicated to assisting low-income families to gain financial literacy.
With over 10 years at Dalton, Brian brings a steady hand, strategic thinking and a lot of good agency stories to the account side of Dalton. In his role of VP Account Services, Brian is responsible for managing accounts, nurturing client relationships, as well as developing and directing our team of talented account executives. A strong contributor in strategic planning and marketing-strategy development, Brian's led the charge on a host of current clients, as well as being an integral part of new business efforts. Before coming to Dalton, Brian held senior account management positions at Marco Group Advertising and Morgan and Partners. At Morgan, Brian oversaw many high-end, real estate accounts, including Tahoe Mountain Resorts, V at Las Vegas, and Cinnamon Beach, Florida.
Brian lives in St. Johns County with his wife and their 3 daughters and he knows far more about the Disney princesses than he ever thought he would.
A study in talent, smarts and perseverance, Bill began his career at Dalton as an intern in 2003 and over the years has earned the role of Vice President of Public Relations. Bill has oversight of a talented team of PR professionals for the agency’s Jacksonville and Orlando offices, including building strategic communications plans, integrating PR into marketing efforts, guerrilla and grassroot marketing campaign management and crisis communications management.
Over the years, Bill managed our Orlando office and served as VP of McDonald’s Florida markets, which included development and implementation of integrated marketing, advertising and PR plans for 307 McDonald’s locations across Central and Northeast Florida. Bill also spent several years honing his skills for McDonald’s in the Savannah market, building key relationships and leading on a variety of local PR and marketing initiatives for the brand. Before his accomplishments with McDonald’s, Bill worked with many other PR clients, including the Jacksonville Jaguars, Advanced Disposal Systems, Imagine Orthodontics, Adamec Harley Davidson, Swisher International and the Super Bowl Host Committee. Both his team members and clients are drawn to his big personality and strong leadership.
Bill is on the Board of Directors for Ronald McDonald House Charities and is a member of their Cornerstone Society. He is also a proud member of the University of Florida Alumni Association.
A Creative Director with 20 years of industry experience, 14 with the Dalton Agency, Caleb manages a talented, diverse creative department, overseeing the day-to-day operations and output of the Jacksonville office. Caleb has consistently ideated powerful, engaging campaigns for an eclectic mix of clients including law enforcement and defense industry brands such as Colt, BAE Systems, and Point Blank. (As a Sherriff's office reserve for six years, Caleb can confidently say he understands the target audience). Not a one-industry-pony, Caleb has successfully developed integrated campaigns for the Jacksonville Jaguars, Space Coast Credit Union, Jacksonville Armada, and Smithfield Foods just to name a few. Before coming to Dalton, Caleb was a designer at Shepherd Marketing and Advertising in Jacksonville.
Our British import, Samantha oversees public relations department and social media team in the Atlanta office. As VP, PR Director, Sam is directly responsible for strategic business planning, business development and client oversight. For 15 years, Sam has managed the communications efforts of leading brands worldwide, first while working in London with Hill & Knowlton, one of the largest PR firms in the world. Samantha was CEO of Ant Hill Communications, heading up new business, agency management and strategic marketing programs. She's also held senior marketing positions at notable companies such as the Hauser Group, Delta Airlines, Philips Consumer Electronics, and 22 Squared. Her diverse client experience includes Sports Authority, Russell Athletic, Song airlines, Motorola Two Way Radios, Earthlink and many others.
Dedicated to philanthropy, Sam has performed pro-bono work for Advertising for Good as well as for the Atlanta Women's Foundation. She also volunteers for Atlanta Public Schools Parkside Elementary PTA with fundraising and education initiatives.
Jeremy joined Dalton as a social media manager and quickly ascended to VP of Social Media. Currently, Jeremy oversees all of our agency's social media accounts, as well as leading a large team of talented, ever-monitoring, tweeting, and posting social media managers. Jeremy has excelled at tackling large-scale, multifaceted projects and working with clients from a variety of industries. He has developed leading-edge social strategies and campaigns for national brands and regional brands such as McDonald's, Stein Mart, American Heart Association, Merlin Entertainments and Smithfield Foods. As a member of the management team, Jeremy is also a critical contributor and responsible for overall business development, planning and strategy. Previously, Jeremy was VP of Operations, and the founding member of the internet startup Xomba.com. There he did it all, including project management, staffing and business development.
Jeremy is a graduate of University of North Florida.
Ellen, our VP Account Director in our Atlanta office, brings 25-years experience to Dalton, spearheading integrated marketing efforts for a diverse roster of B2B and B2C clients in the financial, healthcare, and telecom industries. A natural motivator and client collaborator, Ellen currently manages cross-functional teams in integrated marketing efforts including digital, social, experiential and traditional advertising. Prior to Dalton, Ellen applied her leadership skills at the Kilgannon Group, managing an array of clients in the financial services, entertainment and non-profit sectors. Whether working with a global company like Cargill or Lonza, a regional player like SouthernLINC Wireless, or shepherding a new start-up, her passion for solving marketing challenges is infectious.
Ellen's love of music goes back a long way, having graduated from DePauw University School of Music, with a Bachelor's Degree in Music and Music Business.
Jo Ann has a distinguished background and a wealth of experience working in finance and accounting. Before coming to Dalton (where she “loves the energy”) in 2005, Jo Ann worked 20 years in the legal profession as a finance manager and legal administrator. Prior to that she even managed to run her own accounting business while raising her two daughters. Today she is an integral part of the Dalton Agency.
Here, Jo Ann is responsible for the business office, from agency financials to budgeting to client invoicing. Jo Ann also works with a team of talented individuals who help oversee human resources, IT management and facilities management. Basically she and her business staff make the agency run smoothly, and she does it with an ever-present smile.
Carly recently joined the Dalton team as our media director. She oversees integrated media planning and buying across all offices. Prior to Dalton, Carly crisscrossed the country, having held senior positions at Cramer-Krasselt in Chicago, The Richards Group in Dallas and 22squared in Atlanta. Over her 13-year career, Carly has worked on a variety of different categories and industries, with brands such as Toyota, Buffalo Wild Wings, The Salvation Army, TGI Fridays and Edward Jones. She is an innovative thinker and campaign strategist who has extensive experience with both offline and digital media. Carly is a South Florida native and currently lives in Jacksonville with her husband, two children and their boxer, Olive. She holds a bachelor’s degree in advertising from the University of Florida. She is an avid runner and a terrible cook.
Heather is a senior account supervisor at the Dalton Agency, where she has been a member of the PR department for more than five years. She has significant experience in media relations, corporate communications, crisis communications and public relations. In her current role, Heather leads communications efforts for global food company. She works with a cross-discipline team to develop and execute corporate communications initiatives and social responsibility programs that target both internal and external audiences. Previously, as senior account executive, Heather prepared and executed strategic communications plans focusing on earned media for local, state-wide, and national private and nonprofit clients across a variety of industries.
Prior to joining the Dalton Agency, Heather served in the Office of the Secretary for the Florida Department of State. In this role, she developed and executed communications campaigns that engaged regional, national and international audiences in the statewide initiative, Viva Florida 500! She also worked as a local television reporter and anchor.
Heather earned her master’s degree in mass communications with a focus on political communications and campaigns from the University of Florida where she also earned her bachelor’s degree in telecommunications/news. She is a member of Leadership Florida, the Women’s Board of Wolfson Children’s Hospital, Women’s Giving Alliance and Florida Blue Key; and was a former Florida Gubernatorial Fellow.
Telling authentic stories that connect on a higher level — We believe the best brands make an emotional connection with consumers. That's why we create brands that are memorable, sustainable, and uniquely your own. Logos, positioning, branding campaigns – they all work together to viscerally tell your story to create loyal converts, not just customers.
Market Research puts the idea, brand, or campaign to the test — Maybe you want a brand perception study. To test concepts. Or even get feedback on your pricing structure. We conduct primary research that will uncover the insights that drive smarter, more confident marketing decisions. We conduct surveys, awareness studies, online panels and, in our own research facility, focus groups and one-on-one interviews.
Sheparding your projects every step of the way — Part agency conduit. Part idea catalyst. Our Account Management team is your link to the agency, working hand-in-hand with you to achieve your goals. We coordinate resources, align strategy with creative and facilitate a high impact plan that will strengthen your brand – and bottom line.
Our creative team will tell your story in the most engaging way — How do you judge creative? To us, good creative is memorable and entertaining. It shifts consumer behavior, and compels audiences to engage with your brand. Our talented band of copywriters, art directors and designers craft the kind of creative that moves people to take action.
Get your message to the masses or that incredibly tough to reach niche — Part creative, part scientist, our media strategists and planners use market intelligence to reach your target audience at the right time, in the right place. Whether it's using traditional, digital, or paid social media, we'll create a strategic plan to build awareness and drive sales. Services include media planning and buying, search and PPC planning, research, reporting and optimization.
If it lives online, our digital team can create it — This is where technology, strategy and creative come together in perfect digital harmony to bring your brand experience to the web. Whether it's a fully responsive web site, digital banners or wide spectrum of digital solutions, we can target the right people, grow your reach and create more profitable relationships.
From strategic counsel to pitching media, our PR team can help shape public opinion — A great press release, article or story that gets media coverage and consumer attention is just the beginning. Our PR team acts as your strategic counsel, working to capture and position your company in the best possible light. All to help achieve your unique communication and business objectives.
Beyond likes and #hashtags, our social media team creates, monitors and manages the conversation — Social media is an ever-evolving, opportunistic, often precarious space. As an agency that recognized the power of social media early on, we're experienced in leveraging the power of social media to effectively reach your audience, provide information, manage the conversation, and facilitate conversions.
Content is king. Well, good content that is — Creating engaging, sharable content out of often complex information is fun to us, and well, efficient for you. Whether it's GIFs, infographics, or short videos, we're the ones to create content that gets the eyeballs. We concept, shoot and design original content that can work on all platforms for all audiences.
From concept to shoot to final cut — It's not enough to just dream up great video ideas. We have talented people in-house to shoot, edit, and produce a polished, professional, play-that-again video. We direct, edit, and provide post production services for any video project you might have in mind.